Legal

Apple Muzeum Polska online shop terms and conditions

Version 1.0 · effective from 7 November 2026

This is an English translation provided for convenience. The Polish version of these Terms is legally binding; in case of any discrepancy, the Polish version prevails.

These Terms set out the rules for purchasing in the Apple Muzeum Polska online shop and for using the services provided in it electronically.

§ 1. General provisions

  1. The online shop available at www.applemuzeumpolska.pl/sklep/ (the “Shop”) is run by Fundacja Apple Muzeum Polska (Apple Museum Poland Foundation), registered office: ul. Ogrodowa 17, 05-504 Łoś, Poland, entered in the National Court Register (KRS) – in the register of associations, other social and professional organisations, foundations and independent public healthcare institutions, and in the register of entrepreneurs – under KRS number 0000750925, tax ID (NIP) 1231412370, REGON 381422763 (the “Seller”).
  2. Contacting the Seller: e-mail applemuzeumpolska@gmail.com, phone +48 603 042 700, postal address as above. Seller’s bank account: 17 1160 2202 0000 0003 6236 8248.
  3. Terms used in these Terms and Conditions:
    • Customer: a natural person, legal person or organisational unit making a purchase in the Shop;
    • Consumer: a Customer who is a natural person entering into a legal transaction not directly related to their business or professional activity;
    • Sole trader with consumer rights: a natural person running a sole proprietorship who enters into a contract that is not of a professional nature for them, in particular in view of the subject of their business activity;
    • Product: a movable item offered in the Shop (posters, postcards, bags and other goodies);
    • Order: the Customer’s declaration of intent aimed at concluding a contract of sale of a Product;
    • Payment operator: Stripe Payments Europe, Limited, registered in Ireland.
  4. These Terms are made available free of charge on the Shop’s website in a form that allows them to be downloaded, stored and printed.
  5. The Shop sells to Customers from the countries listed in § 5(1).

§ 2. Technical requirements

  1. To use the Shop you need a device with internet access, an up-to-date browser with JavaScript and browser storage enabled, and an active e-mail address.
  2. The contents of the shopping bag are stored in the Customer’s browser. Clearing browser data removes the bag.

§ 3. Placing orders and concluding the contract

  1. Orders can be placed 24 hours a day, without creating an account.
  2. Information about Products in the Shop constitutes an invitation to conclude a contract within the meaning of Article 71 of the Polish Civil Code.
  3. The Customer adds Products to the bag, selects the option and quantity (up to 10 units of one item) and then selects the button that takes them to payment.
  4. On the payment page operated by the Payment operator, the Customer provides their e-mail address, delivery address and phone number, chooses the delivery and payment method and accepts these Terms. The phone number is needed by the carrier.
  5. The Order is placed by clicking the payment button. The button and the text next to it state that placing the Order involves an obligation to pay.
  6. The contract of sale is concluded when the Customer receives an e-mail confirming acceptance of the Order.
  7. The confirmation e-mail contains these Terms as a downloadable file and information about the right of withdrawal together with the model withdrawal form.
  8. The Seller may cancel an Order if the Product is unavailable or the price was obviously displayed in error. The amount paid will be refunded without delay and no later than within 14 days.

§ 4. Prices and payments

  1. Prices are given in Polish zloty (PLN) and are final prices. The Seller is exempt from value added tax under Article 113(1) of the Polish VAT Act of 11 March 2004; therefore prices do not include VAT. Prices do not include delivery costs, which are shown before payment.
  2. Available payment methods: BLIK, payment cards, Apple Pay and other methods displayed on the payment page. The list depends on the Customer’s device and country.
  3. Payments are handled by the Payment operator. The Seller has no access to the Customer’s full payment card details.
  4. Payment is one-off and made in advance, before the Product is shipped. The payment session expires after the time set by the Payment operator (24 hours by default).
  5. Proof of purchase is the Order confirmation e-mail and the payment confirmation from the Payment operator. At the Customer’s request sent by e-mail together with the buyer’s details, the Seller issues an invoice that does not show VAT and states the legal basis of the exemption.
  6. If a price is reduced, the Seller shows the lowest price from the 30 days before the reduction.

§ 5. Delivery

  1. The Seller delivers to InPost parcel lockers and by courier within Poland, and abroad to: Germany, Czech Republic, Slovakia, Lithuania, Austria, France, the Netherlands, Belgium, Italy, Spain, Ireland, Sweden, Denmark, Finland, the United Kingdom and the non-EU countries listed in the country selection in the bag (including Switzerland, Norway, Canada, Australia and Japan). Carriers: InPost, Poczta Polska and Pocztex. Shipping to other countries, including the United States, is not currently available.
  2. The delivery cost depends on the destination country, the chosen delivery method and the size of the Order. Large-format posters (50 × 70 cm), which do not fit in a parcel locker, are sent by courier or by postal parcel. The cost is shown before the Order is paid. For deliveries outside the European Union, customs duties, taxes and clearance fees may be charged in the recipient’s country; they are borne by the Customer and are not included in the price or the delivery cost.
  3. Products are printed and prepared to order. Preparing the Order for shipment takes up to 7 business days from the payment being credited. The carrier’s delivery time, which depends on the country and the chosen service, must be added to this. The Seller will hand the Product over to the carrier no later than within 30 days of concluding the contract.
  4. The Customer chooses the delivery method in the bag. For delivery to an InPost parcel locker, the Customer provides the locker code, and for pickup at a Pocztex point, the name or number of the point, on the payment page before paying for the Order. If the code or point is incorrect, the Seller will contact the Customer.
  5. We recommend checking the parcel on receipt and drawing up a damage report if it is damaged. The absence of a report does not limit the Consumer’s rights.
  6. The Seller is responsible for the Product until it is delivered to the Consumer.

§ 6. Withdrawal from the contract

  1. A Consumer and a sole trader with consumer rights may withdraw from the contract within 14 days without giving any reason. The period starts when the Product comes into their possession.
  2. The withdrawal statement can be submitted using the “Withdraw from the contract” function on the Shop’s website (www.applemuzeumpolska.pl/sklep/odstapienie/), by e-mail or in writing. Detailed rules, the address for returning the Product and the model form are set out in Annex 1, which forms an integral part of these Terms.
  3. The right of withdrawal does not apply in the cases provided for by law, in particular to a Product made to the Customer’s specifications or clearly personalised.

§ 7. Complaints

  1. The Seller is liable for the conformity of the Product with the contract under the law, in particular the Polish Consumer Rights Act and the Civil Code.
  2. A complaint can be submitted by e-mail or in writing to the Seller’s address. The procedure is described in Annex 1.
  3. The Seller responds to a Consumer’s complaint within 14 days of receiving it.

§ 8. Out-of-court dispute resolution

  1. A Consumer may use out-of-court complaint and redress procedures, in particular mediation or the consumer arbitration court at the Provincial Inspectorate of Trade Inspection (Wojewódzki Inspektorat Inspekcji Handlowej), and the assistance of a district (municipal) consumer ombudsman.
  2. Information on consumer dispute resolution is available from the Polish Office of Competition and Consumer Protection (uokik.gov.pl).
  3. Using these procedures is voluntary and requires the consent of both parties.

§ 9. Services provided electronically

  1. The Shop and the museum website provide the following services free of charge: the shopping bag, the enquiry form for the museum’s offer (mini exhibitions, talks, birthday parties) and browsing content (blog, news).
  2. The services are one-off. The bag works until the Order is placed or the browser data is cleared. The Customer can stop using the services at any time.
  3. The enquiry form prepares an e-mail to the Seller, which the Customer sends from their own mailbox.
  4. The Customer undertakes to use the services lawfully and not to provide unlawful content.
  5. Complaints about electronic services can be sent by e-mail to the Seller’s address. The Seller responds within 14 days.

§ 10. Personal data

The controller of personal data is the Seller. The rules for processing data are described in the Privacy policy available on the Shop’s website.

§ 11. Copyright and trademarks

  1. Photographs, texts, graphics and other content of the Shop are protected by law. Copying them without the Seller’s consent is prohibited, except for permitted use.
  2. Apple, Mac, Macintosh and other product names appearing in the Shop are trademarks of Apple Inc. The Seller is authorised to use them to the extent necessary to run the Shop.
  3. Products sold in the Shop are made by the Seller and are not Apple Inc. products.

§ 12. Final provisions

  1. Contracts concluded in the Shop are governed by Polish law. A Consumer residing in another EU country retains the protection afforded by the mandatory provisions of the law of their country of habitual residence.
  2. The Seller may amend these Terms for important reasons, such as a change in the law or a change in the offer or payment methods. Orders placed before the change are fulfilled under the previous rules.
  3. The English version of these Terms is provided for information only. In case of any discrepancy, the Polish version prevails.
  4. Disputes with businesses that do not have consumer rights are settled by the court having jurisdiction over the Seller’s registered office.
  5. These Terms enter into force on 7 November 2026.

Annex 1. Returns, withdrawal from the contract and complaints

Withdrawal from the contract

  1. The right of withdrawal is available to Consumers and sole traders with consumer rights.
  2. The withdrawal period is 14 days from the day on which the Customer, or a third party indicated by them other than the carrier, takes possession of the Product. Where several Products are delivered separately, the period runs from taking possession of the last one.
  3. To withdraw from the contract, the Customer submits an unequivocal statement using the “Withdraw from the contract” function on the Shop’s website (www.applemuzeumpolska.pl/sklep/odstapienie/), by e-mail to applemuzeumpolska@gmail.com or in writing to Fundacja Apple Muzeum Polska, ul. Ogrodowa 17, 05-504 Łoś, Poland. The Customer may use the model form below but is not obliged to. To meet the deadline, it is sufficient to send the statement before the period expires.
  4. The Seller confirms receipt of the withdrawal statement by e-mail without delay.
  5. The Customer returns the Product without delay and no later than within 14 days of withdrawing, to: Fundacja Apple Muzeum Polska, ul. Ogrodowa 17, 05-504 Łoś, Poland. The Product should be packed so that it is not damaged. We recommend enclosing a copy of the order confirmation.
  6. The cost of returning the Product is borne by the Customer.
  7. The Seller refunds the payment within 14 days of receiving the withdrawal statement, using the same payment method, unless the Customer agrees to another. The refund covers the price of the Product and the delivery cost up to the cost of the cheapest standard delivery method offered in the Shop. The Seller may withhold the refund until it receives the Product or proof that it has been sent back.
  8. Refunds are made by the Payment operator. The time it takes for the amount to appear in the account depends on the bank or card issuer.
  9. The Customer is liable for any diminished value of the Product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning.
  10. The right of withdrawal does not apply, among others, to a Product made to the Customer’s specifications or clearly personalised (e.g. a poster with a custom print).

Complaints

  1. The Seller is liable to the Consumer for any lack of conformity of the Product with the contract that existed at the time of delivery and became apparent within 2 years of delivery.
  2. A complaint is submitted by e-mail to applemuzeumpolska@gmail.com or in writing to the Seller’s address. Please provide contact details, the order number, a description of the problem, photographs and your request.
  3. The Consumer may request repair or replacement of the Product. If this is impossible, disproportionately costly or the repair has failed, they may request a price reduction or withdraw from the contract, on the terms provided by law.
  4. The Seller responds to the complaint within 14 days of receiving it.
  5. The costs of repair, replacement and sending the Product back for a complaint are borne by the Seller. The Seller indicates how to send it back.
  6. If the parcel arrived damaged, please contact the Seller as soon as possible and attach photographs of the packaging and the Product.

Annex 2. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

  • To: Fundacja Apple Muzeum Polska, ul. Ogrodowa 17, 05-504 Łoś, Poland, e-mail: applemuzeumpolska@gmail.com.
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): ............................
  • Ordered on (*) / received on (*): ............................
  • Name of consumer(s): ............................
  • Address of consumer(s): ............................
  • Signature of consumer(s), only if this form is notified on paper: ............................
  • Date: ............................

(*) Delete as appropriate.